Contact information
Contact Information
Last Updated: July 17, 2026
Thank you for visiting PetPivoe.
If you have questions about our automatic cat litter boxes, your order, shipping, returns, refunds, product setup, replacement parts, or after-sales support, please contact our customer service team.
Customer Support
Email: support@petpivoe.com
Our support team generally responds within 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Order Support
For questions regarding an existing order, please include the following information in your email:
- Your full name
- Your order number
- The email address used to place the order
- A brief description of your request
This information will help us locate your order and respond more efficiently.
Shipping and Delivery Support
For questions about shipping, tracking, delivery delays, missing packages, or damaged packages, please include:
- Your order number
- Your tracking number, if available
- Your delivery address
- Photos of the package or product, if applicable
Orders are generally processed within 1–2 business days and delivered within approximately 3–5 business days after shipment for eligible U.S. addresses.
Returns and Refunds
We offer eligible customers a 30-day return period beginning on the date the order is delivered.
To request a return or refund, contact:
support@petpivoe.com
Please include:
- Your order number
- The reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
Unless the return is caused by a damaged, defective, or incorrect product, customers are responsible for the cost of return shipping.
Please do not return any item before receiving return instructions from our customer support team.
Damaged or Defective Products
If your product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Your email should include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the shipping box and shipping label, if applicable
Please keep the product, accessories, packaging, and shipping materials until we provide further instructions.
Product Support
For help with product setup, operation, cleaning, maintenance, troubleshooting, or replacement parts, please include:
- Your order number
- The product model
- A clear description of the issue
- Photos or videos showing the issue, when helpful
Please follow all product instructions and safety warnings when using or maintaining your automatic litter box.
Order Changes and Cancellations
To request an order change or cancellation, contact us as soon as possible at:
support@petpivoe.com
We will make reasonable efforts to assist you, but changes and cancellations are not guaranteed once an order has entered processing or has been shipped.
Privacy Requests
For questions about your personal information or to submit a privacy rights request, email:
support@petpivoe.com
Please use the subject line:
Privacy Rights Request
Include your full name, the email address associated with your account or order, and a description of your request.
Business Inquiries
For business partnerships, wholesale inquiries, marketing collaborations, or other commercial matters, please contact:
support@petpivoe.com
Please include a clear subject line and a brief description of your proposal.
Important Notice
Please make sure that the email address and order information you provide are accurate.
PetPivoe will never ask you to provide your complete payment card number, account password, or other highly sensitive payment information by email.
Contact PetPivoe
PetPivoe Customer Support
Email: support@petpivoe.com
We aim to respond to customer inquiries within 1–2 business days.