Privacy Policy

Last Updated: July 17, 2026

This Privacy Policy describes how PetPivoe (“PetPivoe,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our automatic cat litter boxes or related products, contact customer support, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

We may collect information that you provide when placing an order, creating an account, subscribing to marketing communications, submitting a review, or contacting us, including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account login information
• Order number and purchase history
• Product preferences
• Customer service communications
• Photos or videos submitted in connection with product support, returns, warranty claims, or damaged products
• Any other information you voluntarily provide

Payment Information

Payments are processed by third-party payment providers. Depending on the payment method you select, these providers may collect payment card information, billing details, and other information necessary to process your transaction.

We generally do not directly store your complete credit or debit card number.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location
• Referring website
• Pages viewed
• Products viewed
• Links clicked
• Date and time of access
• Shopping cart activity
• Checkout activity
• Website usage and interaction information
• Cookie and similar technology identifiers

2. How We Use Personal Information

We may use personal information for the following purposes:

• Processing and fulfilling orders
• Confirming purchases and sending order updates
• Arranging shipping and delivery
• Processing payments, returns, refunds, and exchanges
• Providing product support and customer service
• Responding to questions, requests, and complaints
• Handling warranty or product-quality claims
• Maintaining and improving our website and products
• Personalizing your shopping experience
• Remembering your shopping cart and preferences
• Detecting and preventing fraud, abuse, security incidents, and illegal activity
• Sending promotional emails, offers, and product updates where permitted
• Measuring the effectiveness of advertising and marketing campaigns
• Conducting analytics and understanding website usage
• Complying with legal, tax, accounting, and regulatory obligations
• Enforcing our policies, agreements, and legal rights

3. Shopify

Our online store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products.

When you visit our store, create an account, or place an order, Shopify may process personal information on our behalf or for its own legitimate business purposes. Shopify’s handling of personal information is governed by its own privacy notices and applicable agreements.

Your information may be processed or stored in countries other than the country where you live.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Remember your settings and preferences
• Maintain your shopping cart
• Enable checkout and payment functions
• Understand how visitors use the website
• Measure website traffic and performance
• Detect fraud or security threats
• Personalize content and advertisements
• Measure advertising effectiveness

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law and your location.

You may manage cookies through your browser settings or through any privacy or cookie controls available on our website. Blocking certain cookies may affect website functionality.

5. Advertising and Analytics

We may work with advertising, analytics, and social media partners to understand website activity, measure marketing performance, and display advertisements that may be relevant to you.

These partners may collect information about your browser, device, website activity, purchases, and interactions with advertisements through cookies, pixels, and similar technologies.

Depending on applicable privacy law, certain advertising-related disclosures of personal information may be considered “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where required, you may opt out through our cookie settings, privacy preference tools, or by contacting us.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may share information with companies that provide services on our behalf, including:

• Ecommerce platform providers
• Payment processors
• Shipping carriers
• Fulfillment centers and U.S. warehouse providers
• Customer support providers
• Website hosting and technology providers
• Fraud prevention and security providers
• Email and marketing platforms
• Advertising and analytics providers
• Professional advisers, such as accountants, auditors, insurers, and legal counsel

These providers may access personal information only as reasonably necessary to provide their services, subject to their contractual and legal obligations.

Business and Legal Disclosures

We may disclose personal information:

• To comply with applicable laws, regulations, court orders, subpoenas, or legal processes
• To respond to lawful requests from government or law-enforcement authorities
• To protect our rights, customers, employees, property, or business
• To investigate suspected fraud, abuse, security incidents, or violations of our policies
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

With Your Direction or Consent

We may disclose personal information when you direct us to do so or provide your consent.

7. Sale or Sharing of Personal Information

We do not sell personal information for money.

However, our use of certain advertising and analytics services may be treated as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

Where applicable, you may request to opt out of these activities by using the privacy preference or cookie controls available on our website or by emailing:

support@petpivoe.com

Please include “Privacy Opt-Out Request” in the subject line.

8. Marketing Communications

With your consent or where otherwise permitted by law, we may send you promotional emails about products, discounts, special offers, and company updates.

You may unsubscribe at any time by:

• Clicking the “Unsubscribe” link in a promotional email
• Contacting us at support@petpivoe.com

Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages relating to your orders, account, customer service requests, or legal notices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting transactions
• Providing customer service
• Managing returns, refunds, and warranty claims
• Preventing fraud and abuse
• Resolving disputes
• Enforcing agreements
• Meeting tax, accounting, regulatory, and legal obligations

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or storage method is completely secure. We cannot guarantee the absolute security of your personal information.

You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a copy of certain personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Appeal the denial of a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights

These rights are not absolute and may be subject to legal exceptions.

12. How to Submit a Privacy Request

To exercise an applicable privacy right, contact us at:

Email: support@petpivoe.com

Please use the subject line:

Privacy Rights Request

Include:

• Your full name
• The email address associated with your order or account
• Your order number, when applicable
• The type of request you are making
• Your state or country of residence

We may need to verify your identity before completing your request. We will use information provided for verification only to evaluate and respond to the request.

You may also use an authorized agent to submit a request where permitted by law. We may require evidence that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Subject to legal requirements and exemptions, these rights may include:

• The right to know what personal information we collect, use, disclose, sell, or share
• The right to access specific pieces of personal information
• The right to request deletion
• The right to request correction
• The right to opt out of the sale or sharing of personal information
• The right to limit certain uses of sensitive personal information
• The right not to receive discriminatory treatment for exercising privacy rights

We do not knowingly use or disclose sensitive personal information for purposes requiring a right to limit under California law.

Where required, we will also process browser-based opt-out preference signals, such as Global Privacy Control, as an opt-out request for the browser or device sending the signal.

14. Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we may recognize supported browser-based opt-out preference signals.

15. Children’s Privacy

Our website and products are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at support@petpivoe.com so that we can investigate and delete the information where appropriate.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

17. International Data Transfers

Our website, ecommerce platform, service providers, and business systems may process or store personal information in the United States and other countries.

These countries may have privacy laws that differ from those in your place of residence. Where required, we take appropriate measures designed to protect personal information transferred across borders.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, contact us at:

PetPivoe Customer Support

Email: support@petpivoe.com