Shipping Policy

Last Updated: July 17, 2026

Thank you for shopping with PetPivoe. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase automatic cat litter boxes, accessories, replacement parts, or other products from our online store.

1. Shipping Area

We currently ship to eligible addresses within the United States.

Orders are generally fulfilled and shipped from our U.S. warehouse.

At this time, we may be unable to deliver to certain restricted, remote, military, or international addresses. Shipping availability will be confirmed during checkout.

2. Order Processing Time

Orders are generally processed within:

1–2 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotional periods, new product launches, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

3. Estimated Delivery Time

After your order has been processed, estimated delivery within the United States is generally:

3–5 business days

The estimated total delivery timeframe is therefore approximately:

4–7 business days from the date the order is placed

Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary depending on:

• Your delivery location
• Carrier service availability
• Severe weather
• Holiday shipping volume
• Transportation delays
• Incorrect or incomplete addresses
• Remote delivery areas
• Events outside our reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates. Any such offer may be subject to specific terms, minimum purchase amounts, eligible products, or destination restrictions.

Shipping promotions cannot normally be applied retroactively to previously completed orders.

5. Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email may include:

• The shipping carrier
• A tracking number
• A tracking link
• The estimated delivery date

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

If you do not receive a shipping confirmation email, please check your spam or junk folder before contacting us.

6. Shipping Carriers

We may use different shipping carriers depending on the product, destination, package size, warehouse availability, and service level.

The carrier used for your order will generally be shown in your shipping confirmation email.

We reserve the right to select or change the carrier when reasonably necessary to complete delivery.

7. Multiple Packages

Automatic litter boxes, accessories, replacement parts, or promotional items may be shipped separately.

As a result:

• Your order may arrive in more than one package.
• Packages may be delivered on different days.
• You may receive more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

8. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

Please carefully confirm:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number

PetPivoe is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect, incomplete, or outdated shipping information provided by the customer.

9. Address Changes

If you need to change your shipping address, contact us as soon as possible at:

support@petpivoe.com

Please include your order number and the corrected shipping address.

We will make reasonable efforts to update the address before shipment, but address changes are not guaranteed once the order has entered processing or fulfillment.

Once a package has shipped, we may be unable to change or redirect the delivery address.

Additional shipping or carrier fees resulting from an incorrect address or requested redirection may be the customer’s responsibility.

10. Order Cancellation

You may request to cancel your order before it has shipped by contacting:

support@petpivoe.com

Cancellation is not guaranteed because orders may enter warehouse processing shortly after they are placed.

Once an order has shipped, it can no longer be canceled. After receiving the order, you may request a return in accordance with our Return and Refund Policy.

11. Delivery Responsibility

Please ensure that someone is available to receive the package when necessary.

Depending on the carrier, package value, destination, or delivery method, a signature may be required.

Once the carrier confirms delivery to the address provided at checkout, the order will generally be considered delivered.

Customers are responsible for providing a safe and accessible delivery location.

12. Packages Marked as Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around your front door, porch, garage, side entrance, mailroom, or other delivery areas.
• Ask household members, neighbors, building staff, or property management.
• Review any delivery photograph or carrier delivery notes.
• Wait until the end of the delivery day, as some packages may be scanned before final delivery.
• Contact the shipping carrier for additional delivery information.

If the package is still missing, contact us at:

support@petpivoe.com

Please include your order number, tracking number, and delivery address.

We will reasonably assist you in investigating the shipment. However, PetPivoe is not responsible for theft, loss, or misplacement after a package has been confirmed as delivered to the correct address, except where otherwise required by applicable law.

13. Lost Packages

If tracking information has not updated for an extended period or the package appears to be lost in transit, please contact us.

We may ask you to wait until the carrier’s expected delivery window has passed before opening an investigation.

Depending on the outcome of the carrier investigation, we may provide:

• A replacement shipment
• A refund
• Another appropriate resolution

Any replacement or refund is subject to verification and the results of the carrier investigation.

14. Damaged Packages

Please inspect your package as soon as it arrives.

If the package or product arrives damaged, contact us as soon as possible at:

support@petpivoe.com

Please provide:

• Your order number
• Photographs of the outside shipping box
• Photographs of the shipping label
• Photographs or videos of the damaged product
• A description of the damage

Please keep the original product, packaging, shipping box, accessories, and materials until we provide further instructions.

Do not discard a damaged item or package before your claim has been reviewed.

15. Incorrect or Missing Items

If you receive the wrong product or your order is missing an item, please contact us at:

support@petpivoe.com

Include:

• Your order number
• A description of the issue
• Photographs of the items received
• Photographs of the shipping label and package contents

Once verified, we will provide an appropriate solution, which may include shipping the correct or missing item at no additional cost.

16. Refused or Undeliverable Packages

A package may be returned to us if:

• The delivery address is incorrect or incomplete.
• The carrier cannot access the delivery location.
• The recipient refuses the package.
• The package is not collected after a delivery attempt.
• The carrier is unable to complete delivery.

If a package is returned because of an address error, refusal, or customer-related delivery failure, the customer may be responsible for:

• The original shipping charge
• Return shipping costs
• Additional reshipping charges

Any refund issued for an undeliverable or refused order may be reduced by applicable shipping and handling costs, to the extent permitted by law.

17. Delivery Delays

Although most orders arrive within the estimated delivery period, delays may occasionally occur.

Possible causes include:

• Severe weather
• Natural disasters
• Carrier disruptions
• Holiday volume
• Labor interruptions
• Transportation issues
• Address verification
• Warehouse delays
• Government restrictions
• Events outside our reasonable control

PetPivoe is not responsible for carrier delays or events beyond our reasonable control. However, we will make reasonable efforts to assist customers with delayed shipments.

18. Holiday Shipping

Orders placed during major U.S. holidays or high-volume promotional periods may require additional processing and delivery time.

Carrier services may also be limited on weekends and federal holidays.

We recommend placing time-sensitive orders early, as delivery dates are not guaranteed.

19. P.O. Boxes and Military Addresses

Some automatic litter boxes or oversized products may not be eligible for delivery to:

• P.O. boxes
• APO addresses
• FPO addresses
• DPO addresses
• Certain remote locations

If a shipping method is unavailable for your address, you may be asked to provide an alternative physical address.

20. Alaska, Hawaii, and U.S. Territories

Delivery availability, shipping rates, and delivery times to Alaska, Hawaii, Puerto Rico, U.S. territories, and other non-continental U.S. destinations may differ from standard continental U.S. shipping.

Additional shipping charges or longer delivery times may apply.

Available options will be displayed during checkout where supported.

21. International Shipping

Unless international shipping is specifically offered during checkout, PetPivoe currently ships only to eligible addresses within the United States.

Customers should not use freight-forwarding companies or package-forwarding services without understanding the associated risks.

PetPivoe is not responsible for loss, damage, customs charges, delivery failures, or additional costs that occur after an order has been delivered to a freight forwarder or forwarding address.

22. Taxes and Additional Charges

Applicable sales taxes will be calculated and displayed during checkout where required.

Any additional charges resulting from incorrect delivery information, special delivery requests, storage fees, redelivery attempts, or package forwarding may be the customer’s responsibility.

23. Returns

Eligible products may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

Unless a product is defective, damaged upon arrival, incorrect, or the return is caused by our error, the customer is responsible for return shipping costs.

Before returning any product, contact:

support@petpivoe.com

Returns sent without prior authorization or return instructions may not be accepted.

24. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in:

• Shipping carriers
• Warehouse locations
• Delivery services
• Processing times
• Shipping rates
• Business operations
• Legal requirements

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply to orders placed after the updated policy becomes effective, unless otherwise required by law.

25. Contact Us

For questions about shipping, delivery, tracking, damaged packages, or missing items, please contact:

PetPivoe Customer Support

Email: support@petpivoe.com

When contacting us, please include your order number so we can assist you more efficiently.